Today one of the NPO’s just informed us that their Acteva BBB complaint was just reopened. The reason for the complaint be reopened is due to Acteva contacting the BBB. Acteva advised the BBB that the amount owed was paid off.
The original complaint was filed on April 4th, 2013. Acteva was contacted on separate occasions of the complaint. The first contact on April 5th, 2013 was marked unanswered on April 23rd, 2013. That same day the BBB contacted Acteva again to follow up. On May 6th, 2013 the complaint was closed by the BBB.
On April 30th, 2013 Acteva contacted this NPO in question and provided them with a FEDEX tracking number for the first of several checks they received. In fact the tracking number was emailed by Claudio Vega. This NPO has been paid off for a few weeks now. This now when Acteva decides to reach out the BBB.
What is extremely scary to think how how this complaint will now be classified. Will it now be closed as Acteva responded with the help of the BBB or as “BBB found business made good faith effort to resolve complaint but customer not satisfied with business response.” As of June 7th, 2013 there have been 5 closed complaints that have been reopened. All of the reopened BBB Acteva complaints were from the list of 23 complaints that Acteva failed to reply to.
Here is the complain that originally filed by this NPO.
I will update the record once, I know where this reopened case is closed by the BBB. The expiration date on BBB complaint is the 3 years that is shows up on their site. A closed complaint can be reopened and address. Acteva handles the complaints on their time frame only. This is the harsh reality for the countless NPO’s that have been burned by Acteva.