Acteva replies on Techsoup forum

Here is the post on the techsoup.org forum form Acteva:

acteva techsoup reply
Although Acteva does not share financial information regarding our customers, we do want to communicate that we have been in touch with all of the non-profit organizations and are working with each one directly to address their concerns.

For the past few months we have been in contact with all of the TechSoup customers. For most of those customers all of their questions along with any receipts that were due have been resolved for quite some time. Other organizations are receiving payments and will continue to do so till they are fully paid.

If you have any further questions regarding your individual account, please contact TechSoup@acteva.com. Please include your full contact information and your Account ID#.

Let’s break it down.

Claim 1.
“wwe have been in touch with all of the non-profit organizations and are working with each one directly to address their concerns”

one phone call after several emails and phones we made by non profits to get into contact with Acteva. That one phone call is the only communication from Acteva and then it stops.

Claim 2
“to address their concerns”
Acteva has made promises to send out a weeklu check but you have to wait 2 to 3 days for you check to clear and then they will issue you another one. This check is for 10 to 15% of the balance owed. Addressing the concern is cutting a check for the full amount.

Claim 3:
“For most of those customers all of their questions along with any receipts that were due have been resolved for quite some time.”

That is not entirely true. The complaints are from August to November time frame. “IT is now the end of January, and we are waiting for funds from October”

Does this mean that 18 closed BBB complaints that Acteva never responded to, are not techsoup clients?

Claim 4:
“Other organizations are receiving payments and will continue to do so till they are fully paid.”
This contradicts claim 3.

Acteve needs to release the full payment owed in 1 check. They do not have a great track record on making several small payments. After hearing countless stories of “after recieving 2 checks, the payments stopped” If you think about the payment plan, it will take a minimum of 5 months get the full amount owed. What happens once payments stop.

Claim 5:
“If you have any further questions regarding your individual account, please contact TechSoup@acteva.com. Please include your full contact information and your Account ID#.”

So all of the countless emails and phone calls that have been ignore will now all of sudden be returned using the new tracking email. IMHO, this about trying to get the contract back with Techsoup and less about getting the non-profits paid.

What do you think, does Acteva want to pay back the non-profits?

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