3 different ways to respond

We have contacted 3 different companies during the course of this site prepping to live and since this site went live. The first company contacted was Salesforce. We began by asking them about their partnership with Acteva and received the following reply:

Thanks for reaching out. Unfortunately, we don’t comment on our partners’ business.
OK, that is one way to not really respond. We followed up some more and got the same answer a different way:
Unfortunately, as I mentioned before, we don’t comment on our partners’ business. You can find the publicly available information on Acteva’s partnership with salesforce.com through the AppExchange here: https://appexchange.salesforce.com/listingDetail?listingId=a0N300000016YA7EAM.
We have checked out the appexchange link and saw 2 complaints from Salesforce clients. It is a dead end with Salesforce and they will have to endure the public stain that Acteva will cause them since they choose not separate themselves from them.
We also contacted Acteva and received 3 comments on this site. See Acteva Talk Acteva has yet to contact us at all.
That is another way to respond, but not the most desirable way to do it.
Lastly we reached out to the folks at Eventbrite. Not only did they tweet back to us, they have gone above and beyond in their customer service and outreach. We have no need for any of their services, but you know what, we recommend that everybody check them out. Their Social Media team is top notch and happy to help. They also work with non-profits and are able to provide the tools and resources that the non-profits need. Not only that, they have an A+ rating with the BBB. Eventbrite BBB. They are having a webinar for non-profits on May 2nd:
Learn how leverage #socialmedia for your next event! Join our free webinar on 5/22: http://ow.ly/kV2dw
In this day and age, you have to learn to embrace social media and learn that every step and miscue can come back to haunt and hurt your brand. You have to think how will this play out and affect my brand and image. A bad pr mistake can easily explode and become tomorrow’s headlines. Don’t believe us check out Amy’s Baking Company Bakery Boutique & Bistro.

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